Common questions for organizations, users, licensing, device setup, and support workflow in Key Management Portal.
Start by reviewing the getting started guide, then configure your account details and create your first organization before adding users or licenses.
Use the download links pages for cloud or on-premise builds. These pages provide installer links and deployment prerequisites.
User lifecycle actions are documented in dedicated KB articles for creating users, managing users, deleting users, and password reset.
Add and manage licenses first, then use device license actions to assign, activate, deactivate, or remove mappings as needed.
When a device is retired or replaced, first remove the license mapping and then remove the machine to keep inventory and usage data clean.
Validate OS and network prerequisites, then confirm firewall, network discovery, SMB, and service requirements before re-running installation.
Use the SSL troubleshooting article to verify certificate chains, trust settings, and endpoint configuration for secure communication.
Open a ticket when the issue is environment-specific, blocking production, or needs logs and diagnosis from support staff.
Include impacted organization, product/version, exact steps, timestamps, screenshots, and relevant logs so support can reproduce and resolve faster.
If the FAQs do not cover your issue, raise a support ticket with logs and reproduction steps for faster resolution.